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Quality Assurance

A.  Thanks for your interests and confidence to Keepac, welcome any suggestions to us.

B.  Most of our units are made to order, please contact and check with our sales online or by email about the packing material, weight range, packing type and speed, etc.

C.  We'll keep you updated in time for the production preparation station once you confirm the order with deposit confirmation.

D.  Welcome to send us sample material, packing film or pouches for our testing and we feedback with you the testing report and suitable packing solution.

E.  Local service agent is available, in order to better support our local end-users, we can arrange our local agent to make installation, commission and training. Of course, if needed, we can arrange our serviceman to make service according to our company overseas service standard.

F.  We keep researching and developing more and more products to meet the growing progress and customized project specifications.

G.  Keepac - to be your most reliable cooperation partner is our puisuit, we'rell tryour test to supply excellent goods with professional practical technical support.

Service Backup

Ｋeepac's Overseas Service Backup Rules:

Ⅰ. We guarantee the whole machine for 12 months from the date of shipment;

Ⅱ. Within the warranty period, as for the malfunction on our machines, the replacement of spare parts and courier fees will be free of charge, but our engineer's traveling expense, daily accommodation and compensation will be paid according to our standard;

Ⅲ. As for the problems happened out of the warranty period, or caused by wrong operation or repair without authorization within the length of warranty, service charges need to be paid as below:

A - Our engineer will charge for reimbursement according to their round-traveling tickets, the return ticket can be sent to you after our repairmen come back.

B - The accommodation compensation for our engineer will be counted from the date of their leaving our company to the date of their finishing repairing, and it can be applied for reimbursement according to our company rules (120USD/day).

C - From the repair date on, we will guarantee all the repaired parts for half year.

Ⅳ. Installation. If client need our engineer to their factory for installation and training operators, client have to bear for round air tickets, food, translation, transportation and hotel in service country, and compensation 120USD/day for the enineer.